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Terms and Conditions

Important information to know before you book a tour

Learn more about our payment methods, terms and cancellation policies.

RESERVATIONS AND DEPOSITS:

  1. Online Booking: a non-refundable registration deposit of 15% per person is required at the time of registration, or full payment if the tour arrival date is within 95 days of your departure.
  2. Offline Booking: a non-refundable registration deposit of $400 per person is required at the time of registration, or full payment if the tour arrival date is within 95 days of your departure.

FINAL PAYMENTS DUE:

95 days prior to departure.

ACCEPTED PAYMENT METHODS:

Visa, MasterCard, Discover, American Express, Checks, Money Order, Wire or Zelle. 

Please note: If paying by check, please make checks payable to:

Shalom Journeys Inc. New York.

Send all checks to:

Shalom Journeys Inc.
P.O. Box 126, Lake Hopatcong,
NJ 07849

PASSPORT REQUIREMENTS:

To travel to Israel, Europe, and the Middle East, you must have a valid passport that is valid for at least 6 months beyond the date of your return flight home. Some citizens may require a visa (contact Shalom Journeys or the Israel Consulate General for more information). It is the responsibility of the passenger(s) to understand the visa regulations for entry to all countries worldwide, whether by air or land. You can find available websites or contact them directly by phone.

COVID-19 PROTOCOLS:

For the most recent updates about COVID-19 please visit this link: https://corona.health.gov.il/en/abroad/arriving-by-air/

CANCELLATION & PENALTIES:

Please note: Canceling a tour due to; sickness, interruptions, terrorism, war, pandemic, accidents, hospitalization, earthquakes, weather related or for any reason must follow the terms and conditions below.

Cancellations of tours and/or hotels must be received in writing, signed and dated by the client.

Penalties for all tours (Organized Group Tour, Family or Individual Tours):

a) Deposits

  • All registration deposits are non-refundable (see reservations and deposits).

b) All Tours

  • Cancellation received from the time of booking to 95 days prior to departure: 15% penalty from total land package and/or hotel reservation per person.
  • Cancellation received from 94-45 days prior to departure: 50% penalty from total land package and/or hotel reservation per person.
  • Cancellation received from 44-30 days prior to departure: 75% penalty from total land package and/or hotel reservation per person.
  • Cancellation received from 29-0 days prior to departure: 100% penalty from total land package and/or hotel reservation per person.

Important: If we purchased or paid deposits for the airline ticket(s) of your trip, it is non-refundable (deposit or full fare) after the tickets are issued. Cancellation refunds take approximately 60 days to process.

BAGGAGE:

Most airlines allow one checked luggage totaling (no more than) 50lbs each and one piece of carry-on luggage when traveling to Israel from North America. Some airlines have different luggage restrictions. It is the responsibility of the passenger(s) to understand the baggage allowance and restrictions based on the terms on the airline’s website or by contacting them directly by phone before your flight departure. Luggage is the sole responsibility of the passenger and the airline. For lost luggage claims, the passenger is responsible for contacting and notifying the airline directly.

RESPONSIBILITY:

Shalom Journeys Inc. NYC acts only as an agent for the various companies supplying the services of this tour and shall not be held liable in any way for injury, damage, loss, death, accident, delay, or irregularity to any person, place, or property, including air transportation or changes in itinerary due to circumstances beyond our control.

It is the responsibility of all passengers to have travel insurance for full travel protection. By agreeing to our terms and conditions, you acknowledge that Shalom Journeys Inc. NYC has recommended travel insurance and that it is the responsibility of the traveling person to procure a policy on their own. 

To purchase insurance we have partnered with CSA Travel Protection for all your insurance needs. 

UNDERSTANDING:

It is understood and agreed to abide by the Security Notice and Directions given by the Tour Director, Tour Escort, Guide, Bus Driver, and any other authorized representative of Shalom Journeys Inc. NYC. The Tour Director/Escort has the right to make any changes in the itinerary whenever, in their sole discretion, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of the passengers. No refund will be made for any unused portion of the tour.

EXCLUSIONS:

Exclusions from the land portion of the tour include but are not limited to: airfare, airport taxes, passport fees, visas, travel insurance, meals not listed in the itinerary, laundry, phone calls, minibar expenses, and all other items of a personal nature. 

SHALOM JOURNEYS INC. NYC RESERVES THE RIGHT TO CANCEL OR CHANGE THE ITINERARY FOR ANY REASON.

Thank you for choosing Shalom Journeys Inc. NYC for your travel needs.